We are happy to exchange any product you are not fully satisfied with as long as it has not been used and remains in its original packaging. You have 15 days to decide on your exchange, starting from the day you receive your shipment.
In the event that you need to exchange a pair, please fill out the web form below, quoting your invoice number and reason for your return, so that we can improve our service or product in the future. You can expect to receive your replacement / exchange or refund credit within one week after we get back the original goods.
We regret that delivery charges are not refundable.
Please note if you are exchanging your shoes for a different size, this will incur a HK$ 25 postage fee for the return of your new pair.
6A, Heep Kee Commercial Building
207 Wing Lok Street - Hong Kong Island
We suggest that you always retain proof of postage. Goods returned to us should be at your own expense unless we have made an error with your order.